Shipping Policy
When it comes to shipping, we at Decoding Tech prioritize efficiency and reliability. Our goal is to ensure that your order arrives promptly and in perfect condition. To achieve this, we have implemented a comprehensive shipping policy that guarantees a seamless delivery process.
1. Fast and Secure Shipping: We understand the importance of receiving your order in a timely manner. That's why we partner with trusted shipping carriers to provide fast and secure delivery to your doorstep. Rest assured that your package will be handled with care throughout the entire shipping process.
2. Order Processing Time: Once you place an order with us, our dedicated team works diligently to process and pack your items. We strive to ship out all orders within 24-48 hours, excluding weekends and holidays. Sometimes we experience high demand times and your order could take between 2 - 7 business days. You will receive a confirmation email as soon as your order is on its way.
3. Shipping Options: We offer a variety of shipping options. During the checkout process, you can choose the shipping method that suits you best.
4. Shipping Rates: Our shipping rates are calculated based on the weight and destination of your order. To provide transparency, the shipping cost will be displayed at checkout before you finalize your purchase. We strive to offer competitive rates while ensuring the safe and timely delivery of your items.
5. International Shipping: We understand that our customers come from all around the world. That's why we offer international shipping to most countries. Please note that international orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost.
6. Order Tracking: We provide order tracking for all shipments. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your package and estimate its arrival date.
7. Lost or Damaged Packages: While we take every precaution to ensure the safe delivery of your order, unforeseen circumstances may arise. If your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.
At Decoding Tech, we strive to provide exceptional customer service, and our shipping policy is a testament to that commitment. If you have any further questions or concerns regarding our shipping process, please don't hesitate to reach out to our friendly support team. We are here to assist you every step of the way.